We’re here to help
Reach out for support, programme access, or a correction to a question. Write to [email protected] and include the account email plus, if you are reporting an item, the guideline name and what looks wrong. We reply within one business day.
What to include
Billing questions: the email on the account and whether you bought a Sprint, Focused Preparation, Comprehensive, or Annual Professional pass. Access is a one-time purchase through Creem, the merchant of record, and ends when the pass period ends.
A question that looks wrong: the guideline name and year from the coverage table, the recommendation number if you have it, and which part is off — the vignette, one of the five options, or the explanation. Reports sent from inside a session are the fastest path, because they are already tied to that item.
Programme access: how many residents or fellows need a seat, the institution, and the address that should receive the reply. Inselspital Bern residents who register with an @insel.ch address get 30 days of trial instead of 7; that does not need a separate email. The operator and address are in the imprint, data handling is in the privacy policy, and the contract is in the terms of service.